Ordering Special Service Tools

Our Company:
Bosch Automotive Service Solutions Inc.
Warren, MI 48092-3499

Business Hours: 8:00 a.m. - 8:00 p.m. EST

Phone: 1.800.662.2001 (Option 1)

Fax: 1.800.578.7375

Comments and Questions: Please email to: nissan@service-solutions.com

Special service tools are easy to purchase and are available to Nissan dealers and the general public.

F.O.B. Shipping Point: All tool shipments will be made F.O.B. Owatonna, Minnesota. Shipment will be made by the method you specify. Normal methods include United Parcel Service, Parcel Post or UPS Air.

Next-Day Shipping: If your order has been received after 2:30 p.m. EST, it will be scheduled to ship the next business day.

Taxes: United States- State and local sales and/or use tax will be added to order if applicable.
Canada-Prices include duty, brokerage fee, and exchange rate. Taxes are added where applicable. Freight will be added to the invoice.

Service PartsAll Bosch Automotive Service Solutions, Inc. products are serviceable and replacement items are available. To order or obtain price information on unidentified parts, please describe the required part as thoroughly as possible using whatever tool numbers are available.

 

Click here to download TECH-MATE order form.

Returned/Repaired Goods Policy
Returns may be made upon request and a credit issued if product is in saleable condition.

  1. All returns must be received within 30 days of invoice date to avoid a restocking fee
  2. Any return received after 30 days of the invoice date is subject to a 20% restocking fee.
  3. Returns will not be credited after 90 days of invoice date.
  4. All goods returned to Bosch for any reason must be shipped PREPAID.
  5. Please make all claims for SHORTAGES and DAMAGES within ten (10) days from receipt of shipment. CLAIMS after this period may not be honored.
  6. Return/Repair processing requires two (2) copies of the original invoice and/or pack slip. One (1) on the outside of the package and one (1) with the product inside.
  7. Drop shipped items should be returned directly to the manufacturer. Please call our Customer Service Department for instructions on how to return drop shipped items. (1-800-662-2001)

Product Repair and Replacements
U.S. Customers
Bosch Automotive Service
Solutions Service Repair
755 Eisenhower Drive
Owatonna, MN 55060

Canadian Customers
Bosch Automotive Service Solutions, Inc.
c/o INTEX
Attn: Returned Goods
434 Tecumseh Road East
Windsor, Ontario N8X 2R6

Returns with Return Goods
Authorization (RGA)
U.S. and Canadian Customers
Bosch Automotive Service Solutions
Reverse Logistics
1383 N. Weber Road
Romeoville, IL 60446
RGA#: your authorized number